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Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company partnering with major brands to distribute products on Amazon, Walmart, eBay, and other platforms. The company operates 7 warehouses across 5 countries, ships 60M units annually, and employs over 1,700 people across 18 global locations.
This is a full-time, on-site role at the Hebron, KY warehouse with a Sunday–Wednesday, 7pm–5:30am schedule.
Key Responsibilities:
- Partner strategically with Operations Managers on long-term planning, workforce needs, and scalable processes for the ~650–700-employee Hebron site
- Provide guidance, dotted-line leadership, and daily direction to shift HRAs, Coordinators, and Generalists
- Drive leadership development, coach managers and supervisors, manage performance improvement, and lead succession planning
- Manage complex employee relations, conduct objective investigations, and ensure compliance with employment laws (EEOC, FMLA, ADA, OSHA)
- Analyze HR metrics in partnership with leadership to develop targeted solutions, enhance workplace culture, and improve retention
- Serve as site benefits liaison, overseeing accommodation requests, onboarding, and training programs
- Maintain HRIS data accuracy, badge systems, OSHA logs, and vendor relationships; support recruitment as needed
High performance means delivering high-quality guidance on employee relations and compliance, building strong strategic partnerships with Operations Managers, leveraging HR metrics to enhance culture and retention, and operating autonomously with high confidentiality in a fast-paced warehouse environment.
Requirements:
- 3–5+ years of HR experience at the Generalist level or equivalent, preferably in manufacturing, warehouse, or retail environments
- Minimum 4-year degree (flexible field of study if offset by strong work experience)
- Ability to work on-site during the designated night shift schedule, with flexibility to assist on earlier shifts if needed
- High ethical and confidentiality standards
- Strong expertise in employee relations and employment law (EEOC, FMLA, ADA)
- Ability to operate with minimal oversight and build new processes in ambiguity
- Demonstrated capability in strategic partnering with Operations Managers, leadership development, coaching, and policy-writing
- Excellent communication, analytical, and computer skills (MS Office, Google Suite)
- Experience resolving complex employee relations issues
- Working knowledge of employment law including FMLA, ADA, FLSA, OSHA, ACA regulations
- Benefits liaison experience
- Ability to manage diverse workload in a fast-paced environment while maintaining calm and professional demeanor
- Bilingual (Spanish) and Workday experience strongly preferred
- Experience building culture and employee engagement
