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Salary: USD 115,000 - 140,000 / annual
iCapital seeks an Assistant Vice President of HR Total Rewards Operations to serve as the People team's key operational and technology partner for global Total Rewards programs, including benefits, payroll, retirement, compensation, and leaves. Reporting to the Vice President of HR Technology, this hands-on individual contributor role will improve the systems, data, integrations, and processes that support these programs.
You will partner closely with Total Rewards colleagues and other HR team members to understand business needs, assess processes, identify requirements and dependencies, and translate these into practical system and operational solutions. Key responsibilities include:
• Translate Total Rewards program requirements into operational workflows, functional specifications, system configuration, reports, controls, and integration designs with clear documentation
• Apply benefits and payroll expertise to assess how requirements affect employee records, eligibility, deductions, payroll results, vendor files, reporting, compliance, integrations, and employee experience
• Provide dedicated support for annual and recurring processes including open enrollment, plan-year configuration, payroll changes, annual limits and rate updates, vendor and carrier implementations, and integration changes
• Evaluate configuration and enhancement requests by clarifying business problems, assessing impacts and dependencies, identifying risks, and recommending scalable solutions
• Partner with external implementation and support resources while maintaining internal ownership of requirements, design decisions, configuration, testing, and solution quality
• Review vendor recommendations critically to ensure proposed solutions address underlying business needs and fit the broader HR technology environment
• Maintain documentation of system configurations, business rules, technical dependencies, decision rationales, and approved changes
• Design, test, implement, monitor, and troubleshoot data feeds and system integrations, developing detailed understanding of inbound and outbound interfaces
• Conduct root-cause analysis when system, data, payroll, eligibility, or integration issues occur and lead sustainable corrective actions
• Identify opportunities to eliminate unnecessary steps, reduce manual intervention, strengthen controls, improve service delivery, and automate repeatable work
• Support development of a more resilient HR operating environment that reduces dependency on individual knowledge and third-party resources
You will configure and test HR system functionality and oversee related work performed by third-party consultants, vendors, or technology partners. This role combines HR functional knowledge, systems experience, project management, analytical thinking, and a consultative, solution-oriented mindset.
QUALIFICATIONS:
• 7+ years of progressive experience in payroll operations, benefits operations, HR business analysis, or HR technology
• Experience implementing and managing Benefits, Payroll, Core HR, Reporting, and related modules within enterprise human capital management platforms such as Ceridian/Dayforce, including enhancements, upgrades, testing, release management, and production support
• Experience implementing and supporting HR data integrations, especially inbound and outbound carrier feeds
• Experience supporting annual and recurring HR processes including open enrollment, plan-year configuration, payroll changes, rate updates, vendor and carrier implementations, and related integration changes
• Ability to explain technical concepts to functional stakeholders and business requirements to technical stakeholders
• Sound judgment and discretion when working with sensitive payroll, benefits, and organizational data
• Proficiency with Microsoft Excel and experience working with large datasets to perform reconciliations, audit reports, and data analysis
• Project management, business analysis, HR, payroll, benefits, or HR technology certification is helpful but not required
• Experience using automation, workflow, or AI-assisted tools to improve documentation, analysis, controls, reporting, or service delivery (with appropriate human review and validation) is preferred
