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Thumbtack is a marketplace platform helping millions of homeowners care for their homes by connecting them with local service professionals. The company operates across the US with a community of 300,000+ service businesses.
As an HR Business Partner supporting the Commercial function (Sales, Customer Success, Service, Commercial Operations, Partnerships, and Business Development), you'll be a trusted advisor to managers and employees across the full employee lifecycle. Reporting to the Director of HR Business Partners, you'll work as part of a distributed HRBP team spanning the US, Canada, and Philippines.
Key responsibilities include:
• Client Partnership: Serve as a trusted advisor to Commercial client groups on team effectiveness, manager coaching, organizational design, workforce planning, and engagement survey action planning.
• Employee Relations: Support casework including performance improvement plans (PIPs), policy violations, and conflict resolution across Philippines and US locations. Partner with managers on consistent documentation and legal risk mitigation.
• Change Management: Guide managers and teams through organizational transitions, ensuring clarity and alignment.
• Operational Excellence: Execute HR programs including performance cycles, calibrations, and engagement survey initiatives tailored to Thumbtack's needs.
• Data-Driven Decision Making: Analyze people data to identify trends and translate findings into actionable recommendations for managers and leaders.
• Culture & Advocacy: Champion Thumbtack's culture and values within client groups, leading by example.
• Cross-Team Collaboration: Partner with Recruiting, DEI, Organizational Development, and Total Rewards teams to deliver integrated People strategies.
Required qualifications: 6+ years HR experience with HRBP background; ability to work North American business hours (PST preferred); strong communication and judgment for building trust and facilitating difficult conversations; experience supporting high-volume frontline or commercial teams in fast-paced environments; strong knowledge of performance management, employee relations, and change management; comfort supporting multi-geography teams including Philippines; data literacy; experience in remote/virtual-first work; background in scaling tech or marketplace companies preferred.
