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Salary: USD 100,000 - 125,000 / annual
Studs is a category-defining ear piercing and earring brand, named one of Fast Company's "10 most innovative companies in retail for 2023." The company connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience, prioritizing safety and expertise in a cool, welcoming environment.
The HR Business Partner will run the systems and administration behind employee relations at Studs. You own leave, accommodation, and day-to-day benefits support end to end, keeping every case documented, every ticket moving, and every system current so that when a decision needs to be made, the record is already complete and correct.
In leave, accommodation, and work restriction matters, you work directly with employees. You run the interactive process, coordinate with managers on what a restriction means for scheduling, and carry each case from first notice through return to work. Complex investigations and sensitive terminations are led by the SVP of People; you support them with preparation, documentation, and follow-through rather than carrying them yourself.
This role is systems-heavy by design. You own your own lane of changes in ADP, keep the case and ticket systems clean without being asked, and serve as backup for core People Operations processing so that no critical function depends on one person being available.
Key responsibilities include: owning leave of absence administration end to end (eligibility, notices, tracking, return to work); running the interactive process for accommodation requests and documenting each step; coordinating work and scheduling restrictions with Regional and Studio Managers; serving as the employee point of contact while maintaining confidentiality on medical information; owning the employee relations case system (intake, routing, status, ownership, closure); managing the People Service Center ticket queue against defined standards; maintaining documentation completeness on every case; tracking corrective action across regions; reporting case volume, type, severity, and trend to the SVP of People; preparing investigation and termination materials; scheduling and coordinating meetings and follow-up actions; executing system and record changes following decisions; serving as the day-to-day contact with the benefits broker; supporting enrollment, qualifying life events, and open enrollment; coordinating benefits continuation and COBRA; reconciling benefits deductions with Payroll; owning a defined lane of ADP changes; serving as trained backup for core People Operations processing; keeping data consistent across systems; and contributing to process improvement.
The ideal candidate is genuinely good at the part of employee relations that most people treat as overhead. You would rather build the tracker than improvise, you notice the case that has gone quiet for eleven days, and you can hold a confidential conversation with an employee about a medical restriction with warmth and precision at the same time.
**Requirements:**
- 4 to 6 years in human resources with direct ownership of employee relations, leave and accommodation administration
- Hands-on experience running the interactive process and managing leave cases end to end
- Strong systems fluency, including HRIS administration and case or ticket management platforms
- Experience with ADP strongly preferred, with the ability to own configuration in a defined scope
- Multi-state experience, including familiarity with state leave programs
- Working knowledge of benefits administration, including continuation and COBRA
- Exceptional documentation discipline and follow-through on cases that span weeks or months
- Able to handle sensitive medical and personal information with discretion
- Comfortable supporting complex matters led by someone else rather than owning every decision
- Based in New York City and able to work onsite three days per week
