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Salary: USD 70,000 - 110,000 / annual
Future is building a personalized health guidance system that combines AI, human expertise, and personal health data to help people achieve sustained behavior change and build long-term health resilience.
As Health Coach Manager, you will lead a team of Board Certified Health Coaches while defining and scaling Future's health coaching experience. This is a hands-on leadership role combining people management, operational excellence, and learning & development.
Key responsibilities include:
**Lead & Develop Coaching Teams**: Manage, coach, and develop Board Certified Health Coaches through regular 1:1s, quality assurance reviews, and performance management.
**Uphold Coaching Standards & Quality**: Design and deliver onboarding, continuing education, workshops, and learning experiences that improve coaching quality. Develop standard operating procedures, coaching frameworks, QA rubrics, and best practices to ensure consistent, scalable member experience.
**Drive Operational Excellence**: Analyze coaching performance and member outcomes to identify trends and drive continuous improvement. Lead operational initiatives that enhance coaching quality, efficiency, and member outcomes.
**Champion Cross-Functional Partnership**: Partner with Product, Clinical, Analytics, and Operations teams to shape the health coaching service offering and coach tooling. Mentor other leaders and contribute to scaling coaching operations.
Required qualifications:
- Board Certified Health Coach (NBC-HWC) certification
- 5+ years of health coaching experience
- 3+ years managing and developing Board Certified Health Coaches or clinical coaching teams
- Experience designing learning programs, facilitation, workshops, or continuing education curricula
- Demonstrated ability to create SOPs, QA frameworks, and scalable coaching processes
- Strong data literacy and ability to translate insights into operational improvements
- Exceptional communication and stakeholder management skills
- Experience partnering with Product and cross-functional teams in fast-paced environments
Compensation: $70,000–$110,000/year plus equity. Benefits include comprehensive medical, dental, vision, and disability insurance; 401(k); flexible paid time off; monthly wellness stipend; mental health platform access; and annual learning & development stipend. Remote-first role for continental US employees.
