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Kraken, one of the world's longest-standing crypto platforms with over 10 million users, is seeking a Head of VIP for Asia to lead and grow its VIP private-client business across the region. This is a player-coach role combining team leadership with hands-on strategic client ownership.
You will lead a small, high-performing team of VIP relationship managers while personally owning Kraken's most strategically important private client relationships. Your responsibilities include:
**Team & Operations:**
- Lead, coach, and develop VIP relationship managers; establish standards for client coverage, pipeline management, service quality, and commercial performance
- Build the operating model for VIP growth across Asia, including territory coverage, account segmentation, referral strategy, events, and performance reporting
- Own regional AOP growth, net deposits, client assets, trading volume, retention, and revenue performance
**Business Development & Client Management:**
- Build a repeatable pipeline of qualified high-value clients through direct outreach, referrals, introducers, family offices, proprietary trading firms, OTC desks, miners, project treasuries, and high-volume traders
- Own and grow Kraken's most strategically important private client relationships, serving as senior relationship owner for largest clients
- Bring Kraken's full VIP offering to market locally—spot, margin, futures, OTC execution, earn and yield opportunities, lending, and tailored benefits—within compliance and risk frameworks
**Regional Presence & Partnerships:**
- Develop Kraken's presence in Asia's VIP trading and investor communities, including private trading groups, investor clubs, KOL networks, and closed-door investor circles
- Design and lead high-quality regional programming: VIP dinners, trader meetups, conference-adjacent events, and partner activations
- Build and manage introducer and referral partnerships for durable VIP opportunities
- Represent the voice of Asia's VIP client base internally; identify competitive threats, regional dynamics, product gaps, and opportunities
- Partner cross-functionally with Product, Marketing, Compliance, Banking, Client Service, and Operations
**Requirements:**
- 7+ years of experience in VIP relationship management, private banking, brokerage, private-client sales, account management, or business development, including meaningful crypto or digital assets experience
- Demonstrated people leadership experience with coaching ability to lead a small team while remaining hands-on with strategic clients and revenue
- Strong personal network among Asia's crypto HNWIs, traders, family offices, OTC desks, and trading communities; experience in Greater China, Hong Kong, Taiwan, or Singapore especially valuable
- Proven record of personally originating and converting new business, not solely servicing existing clients
- Deep knowledge of crypto market structure and trading solutions: spot, margin, futures, OTC, lending, tokenized equities, yield/earn products
- Strong commercial judgment managing KPIs: assets on platform, net deposits, revenue, trading volume, retention, pipeline conversion, client portfolio growth
- Native or near-native Mandarin and fluent English
- Comfort operating across multiple regulated Asian jurisdictions with sound judgment on Compliance and Risk engagement
- Willingness to travel up to 30% across the region for strategic client meetings, events, and conferences
