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Cyera is building a Training and Education function from the ground up and seeking a founding leader to design strategy, build and lead the team, and select the technology stack for a modern customer education function. This is a high-impact role reporting to the Chief Customer Officer.
You will own the training and education strategy end-to-end, spanning pre-engagement onboarding, admin fundamentals, hands-on labs, certification, and partner accreditation. You'll define and defend the program's ROI model—onboarding readiness, skill validation, support-ticket reduction, product adoption, and partner quality—and report outcomes to executive stakeholders. You'll prioritize investment by impact, balancing quick wins against deeper, longer-term capabilities.
You will direct the design of self-service learning paths, instructor-led training (VILT/ILT), and hands-on lab curricula for customer admins, operators, and partner engineers. You'll establish a governance model that keeps curriculum current as the product evolves, informed by real-world adoption and support signals. You'll evaluate where AI can responsibly scale the program—localization, adaptive learning paths, an AI tutor—while keeping subject-matter-expert review as the source of truth.
You will build a role-based certification program (e.g., Certified Platform Admin) with defensible, proctored exams. You'll design the partner certification pathway—learn, practice, validate, authorize, monitor—so accredited partners can deliver and support implementations independently.
You'll hire, lead, and grow the Training and Education team, building a full function of instructional designers, trainers, lab engineers, a curriculum manager, and certification specialists. You'll own the technology stack and vendor relationships across the LMS, content authoring, hands-on lab platform, exam delivery, and digital badging—negotiating contracts and managing budget.
You'll stand up and continuously evolve an outcomes dashboard covering training completion, lab completion, certified users, trained-vs-untrained support volume, and onboarding readiness. You'll represent the function in front of the CCO and cross-functional leadership, translating program activity into business impact. You'll partner closely with Product Management, Channel & Partnerships, Support, and Finance to build a credible, measurable, and fundable function.
