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Salary: USD 210,000 - 292,000 / annual
Mercury is a fast-growing fintech company building a premium banking, treasury, and financial workflow platform for startups and technology companies. The company is seeking a Head of Social & Community to lead strategy and execution across social media, community engagement, creator and influencer partnerships, and merchandise.
In this role, you will:
- Set the overall strategy for social and community at Mercury, integrating social channels, creator partnerships, and merchandise into a cohesive ecosystem that grows audience, deepens engagement, and builds long-term brand affinity
- Shape and amplify Mercury's voice across all channels, maintaining a high bar for ideas, writing, creative, and customer experiences
- Develop breakthrough campaigns and programs that encourage participation and advocacy—from unexpected social concepts to creator partnerships and merchandise initiatives
- Partner cross-functionally with Brand, Creative, Growth, Product Marketing, Support, and other teams to translate company priorities into compelling ideas and bring community insights back into the organization
- Own goals, budgets, measurement frameworks, and operating rhythms for the function, balancing creative ambition with analytical rigor
- Lead, coach, and develop a multidisciplinary team of three, creating clarity across distinct work areas and scaling the organization as ambitions expand
You will report to the Head of Brand and have the opportunity to expand the team as the function grows.
Requirements:
- Proven experience leading a team and managing meaningful budgets across social, merchandise, creator or influencer partnerships, or related brand and community disciplines
- Exceptional creative and editorial judgment; ability to write compelling content, evaluate creative concepts critically, provide incisive feedback, and maintain high standards without becoming a bottleneck
- Systems-oriented mindset; ability to connect channels and individual moments into a larger narrative, building programs that compound brand equity rather than isolated initiatives
- Strong cross-functional collaboration skills and ability to serve as connective tissue across teams, balancing competing priorities while keeping customer and community at the center
- Bias toward breakthrough ideas; curiosity about culture and internet trends, willingness to challenge standard financial services playbooks, and ability to identify unexpected concepts, formats, and partnerships that differentiate Mercury
- Strong people leadership capabilities; ability to hire, coach, and develop talent across disciplines while moving fluidly between strategic thinking and execution details
About Mercury
Fintech — banking, treasury, and financial workflow platform for startups and technology companies.
