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Salary: USD 180,000 - 200,000 / annual
Empathy is a high-growth, well-funded SaaS company transforming how families navigate life's most difficult times through technology and compassionate human care. The company supports over 50 million people across the US, Canada, and the UK, backed by top-tier investors including General Catalyst and Index Ventures, with over $160 million raised to date.
As Head of People, US, you will serve as the senior HR partner for the US and Canada workforce, blending strategic leadership with hands-on operational execution. This is a high-impact role reporting to leadership and shaping talent strategy, culture, and people operations across a scaling organization.
Key leadership responsibilities include: serving as the US employment law subject matter expert, partnering with external counsel on compliance; driving organizational design and workforce planning; leading compensation philosophy reviews and market benchmarking; owning culture initiatives and in-office presence strategy; developing manager enablement programs; and leading performance management strategy. You will manage and develop the US/Canada People team, including People Operations, People Experience, and dotted-line oversight of Payroll and Talent Acquisition.
Operational responsibilities encompass end-to-end administration of incentive plans and annual review cycles; designing and running performance review cycles with calibration sessions; leading employee engagement surveys; managing employee relations and internal investigations; administering accommodation requests; overseeing benefit selection and renewal; managing offboarding processes; and providing ongoing coaching to leaders navigating people challenges.
The ideal candidate brings 8+ years of progressive HR experience at tech companies or high-growth startups, with 4+ years of people leadership experience. You've navigated both startup environments and mid-to-large organizations, ideally experiencing a company through a meaningful scaling inflection point. You have firsthand experience with large-scale organizational change, strong knowledge of multi-state US employment law, and exceptional communication skills. You're a builder who designs scalable systems while remaining hands-on, and you bring credibility and empathy to partner effectively with executives, managers, and front-line employees.
