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Vapi is a Series B AI company (backed by Peak XV, Bessemer, Kleiner Perkins, Y Combinator; $72M raised) building voice AI agents that resolve customer issues rather than transfer calls. The platform powers 1 billion calls annually for customers including Amazon Ring, Intuit, ServiceTitan, and New York Life, trusted by 1 million developers.
You will join as Head of People, reporting directly to the CEO, to build and lead the People function from the ground up as the company scales rapidly. This is a greenfield opportunity—most programs don't yet exist, so you'll architect the entire post-hire employee experience.
In your first 30 days, you'll audit current systems, meet leadership and employees across the company, and establish your operating rhythm with the CEO and Head of Talent Acquisition (a separate function you'll partner with). By day 60, you'll deliver a diagnosis of the People function and a prioritized 12-month roadmap, ship quick wins on urgent gaps, and establish baseline people metrics for the exec team. By day 90, you'll launch your first major program (performance cycle or comp bands), initiate manager development, and operate as a trusted strategic partner to leadership.
You own everything post-hire: performance management, compensation strategy, culture, learning & development, and HR operations. You'll build performance frameworks, compensation bands, and culture programs from scratch. You'll make hard calls on employee relations, managing performance issues, and organizational restructures with directness and kindness. You'll be data-driven, building and defending people metrics with the executive team.
Vapi values craft, commitment, urgency, direct input, shared ownership, and kind directness. The founding team (Jordan and Nikhil) are Canadian and have built an ownership culture where many team members are previous founders. The company offers competitive salary, excellent equity, comprehensive health coverage, flexible time off, catered meals, transportation, gym access, and a $10k annual L&D budget.
