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Kraken, a leading crypto platform founded in 2011 and trusted by over 10 million users globally, is seeking a Head of Fraud, Payments & Banking to own the end-to-end strategy and execution of fraud prevention across payments and banking products.
In this Director-level role, you will:
- Develop and execute the comprehensive fraud prevention strategy for payments and banking across all Kraken products, setting vision, roadmap, and OKRs in collaboration with Product, Engineering, Security, Compliance, and Legal teams
- Build and lead a multi-tiered fraud organization including analysts, investigators, and managers, establishing career progression frameworks and mentoring talent
- Partner with the Executive Team and regulators to identify emerging fraud trends and proactively close vulnerabilities across payments and banking
- Design, implement, and maintain fraud policies, rule frameworks, and control processes across all products
- Monitor payment trends and regulatory shifts to optimize approval/decline rates while maintaining fraud discipline
- Lead risk assessments and implement preventive controls supporting governance, audit, and regulatory requirements
- Oversee fraud detection systems and tools, managing escalation pathways for complex cases in partnership with Legal, Compliance, and Customer Support
- Ensure analyst team maintains SLA and QA standards across high-volume, real-time alert queues
- Serve as primary coordinator between Fraud Operations and Customer Support, Compliance, Legal, Product, and Security
- Direct data analysis and reporting on fraud and payment KPIs with daily, weekly, monthly, and quarterly cadence to executive leadership
- Apply consistent global coverage standards across all markets, embedding proactive tracking into policy
You bring 10+ years in banking, payment processing, or fraud risk management, with proven experience building and leading fraud teams. You have demonstrated expertise in Card, Third-Party, and Peer-to-Peer payment fraud, along with banking regulatory and compliance frameworks. Working knowledge of UK and non-US regulatory regimes (FCA, PSR) is strongly preferred. Understanding of blockchain technology and crypto fraud risks is a plus. You excel at data-driven decision-making, cross-functional influence, team development, and scaling operations in fast-paced, high-growth environments.
