SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
SentiLink is seeking a Head of Fraud Operations to lead and transform the Fraud Intelligence Team (FIT) into a high-impact operational function. This role combines operational leadership, fraud expertise, and talent development to drive measurable business outcomes in fraud prevention and identity verification.
You will establish clear performance baselines and operational metrics for the team, including labeling volume, quality, turnaround time, cost efficiency, and SLA adherence. You'll design and implement scalable quality assurance processes with sampling methodologies, review frameworks, and feedback mechanisms to continuously improve labeling accuracy and consistency.
A key responsibility is reimagining FIT's operating model, workflows, tooling, and team structure to improve efficiency and scalability. You'll build a best-in-class entry-level talent program by defining hiring profiles, onboarding experiences, training programs, and career development pathways for Fraud Intelligence Analysts. You'll create a repeatable progression framework that enables team members to develop technical, analytical, and fraud expertise while preparing them for advancement and internal mobility.
You'll develop credible measurement frameworks connecting FIT activities to measurable fraud prevention outcomes, including model improvements, fraud detection enhancements, and customer impact. You'll launch initiatives that transform frontline fraud observations into actionable insights for Product, R&D, Analytics, and GTM teams.
As a trusted fraud subject matter expert, you'll serve as a strategic partner across the company, building strong stakeholder relationships and ensuring FIT's insights influence key business decisions. You'll establish recurring reporting, fraud trend analysis, and knowledge-sharing programs that elevate fraud awareness throughout the organization. You'll also identify and leverage AI, automation, and process optimization opportunities to increase team productivity and enable focus on higher-value fraud intelligence work.
SentiLink provides identity and risk solutions for financial services and beyond, backed by top-tier investors including Andreessen Horowitz and Craft Ventures. The company has achieved significant recognition, including Forbes Fintech 50 status and testimony before the U.S. House of Representatives.
