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Vercel is seeking a Director of Field Engineering Operations to architect and lead the operational backbone of its fast-growing Field Engineering organization. You will report to the Head of Revenue Operations and partner strategically with the VP of Field Engineering to enable Solutions Architects, Developer Success Engineers, Customer Success Engineers, Technical Account Managers, and Professional Services teams to scale and deliver measurable customer impact.
Key responsibilities include:
- Own end-to-end operational strategy for Field Engineering, designing and optimizing processes, systems, and frameworks that enable teams to operate at scale.
- Build and lead a high-performing Field Engineering Operations team, establishing the function as a strategic pillar and trusted partner to FE leadership.
- Shape how Field Engineering is organized and runs—driving changes to team structures, role definitions, RACI, and engagement models as the organization scales.
- Drive capacity planning, territory design, and resource allocation across Field Engineering with sensitivity to regional coverage models (AMER, EMEA, APAC).
- Own the pre- to post-sales lifecycle framework, including technical win forecasting, onboarding tracking, and consumption ramp measurement.
- Define and maintain FE metrics and reporting infrastructure, developing KPIs, dashboards, and health scoring models that provide actionable insights on team performance and customer outcomes.
Required qualifications:
- 8+ years in operations, strategy, or technical program leadership supporting field engineering, solutions, or customer-facing technical organizations at high-growth SaaS companies, with at least 3 years building and leading teams.
- Demonstrated experience standing up or scaling operational frameworks for pre-sales and post-sales technical teams (Solutions Architects, Sales Engineers, Professional Services, Customer Success Engineering).
- Proficiency in core GTM systems, particularly Salesforce administration and architecture (custom objects, flows, reporting, ecosystem integration).
- Track record building territory planning, capacity modeling, and compensation design processes for technical field teams at $100M+ ARR companies.
- Systems thinking: ability to assess a Field Engineering org end-to-end, identify operational leverage points, and translate into prioritized roadmaps.
- Strong analytical instincts paired with execution bias—instrument what matters, make it visible and actionable, drive operating cadences that keep teams accountable.
- Proven ability to operate as a true partner to VP-level technical leaders, earning a seat at the table by translating org-level priorities into concrete operational plans and driving cross-functional execution with Sales, Finance, Product, and RevOps.
Bonus: experience building operations functions from the ground up within Field Engineering or Solutions Architecture organizations.
The role is hybrid in-office in San Francisco with anchor days on Monday, Tuesday, and Friday for those within commuting distance of SF, NY, London, or Berlin offices.
