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Salary: USD 150,000 - 175,000 / annual
Printful Enterprise, part of FYUL (formed in 2024 from the merger of Printful, Printify, and Snow Commerce), is seeking a Head of Enterprise Account Management to lead and grow its most strategic customer accounts. The company operates a global on-demand production network with over 100 production sites decorating 2,000+ apparel and hardlines items, serving Fortune 50 customers, PPAI top 100 distributors, and leading corporate merchandise platforms.
In this player-coach role, you will develop the account management function by hiring and coaching a team of account managers while directly owning a high-value portfolio of accounts. Key responsibilities include: setting high standards for team collaboration, prioritizing accounts by performance and potential, owning growth and retention of strategic accounts, partnering with sales on effective handoffs, and serving as the primary escalation point for customer issues. You will develop customized growth strategies for each account, collaborate with technology, operations, and merchandising teams to execute these strategies, and provide proactive business reviews and performance insights to drive revenue growth.
You'll leverage your expertise in print-on-demand and e-commerce to strengthen Printful's relationships, support clients with new features and products, and distill customer insights to inform product and operational improvements. The role requires accurate revenue forecasting in Salesforce, swift escalation resolution, and efficient use of available tools.
Required qualifications: 5+ years in account management, client success, or strategic partnerships in B2B enterprise; 3+ years in e-commerce with strong understanding of e-commerce strategy and operations; proven track record growing large, complex accounts with $1M+ annual revenue; excellent relationship management and executive presence; strong commercial acumen; high attention to detail and comfort with systems like Salesforce, Excel, and e-commerce platforms (Shopify, etc.). Understanding of print-on-demand fulfillment and decoration methods is a plus. Occasional travel (10–15%) for client meetings and trade shows required.
