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Anthropic is seeking a Head of Customer Success for Asia Pacific to build and lead the Customer Success function across the region. This is a foundational leadership role establishing how CS operates across APAC's diverse markets including India, Japan, Korea, ASEAN, and Australia/New Zealand.
You will scale a multi-layered CS organization, managing managers and individual contributors while balancing global alignment with regional localization. Key responsibilities include:
• Building and leading a multi-market Customer Success team across APAC, managing managers and scaling responsibly as the business grows
• Defining and executing APAC CS strategy in partnership with global leadership, adapting approach and programs for local market dynamics
• Owning CS business outcomes including customer health, retention, expansion and satisfaction across APAC accounts
• Hiring, developing and coaching high-performing CS managers and individual contributors, building a culture reflecting Anthropic's values across Asia's diverse geographies and languages
• Partnering with global CS, Sales, Product and Engineering teams to ensure APAC customer voice reaches decision-making forums
• Establishing scalable processes, playbooks and operating cadences across APAC time zones
• Representing Anthropic with senior customer stakeholders, leading executive engagements, QBRs and strategic account conversations with enterprises, digital natives, startups and public sector
• Building relationships with APAC channel, cloud partners, systems integrators and consulting firms
• Contributing to global CS strategy as a senior leader with APAC perspective
• Shaping responsible AI deployment across APAC's varied regulatory environments including data residency, privacy and sector-specific rules
Anthropics's mission is to create reliable, interpretable and steerable AI systems that are safe and beneficial. The company is a growing team of researchers, engineers, policy experts and business leaders building beneficial AI systems.
The role requires hybrid work with expectation of being in office at least 25% of the time. Visa sponsorship is available.
QUALIFICATIONS:
Minimum:
• 15+ years in management consulting, technology consulting, professional services or customer-facing advisory roles with track record advising senior executives on complex transformation programs
• Experience building and leading multi-market Customer Success or Technical Success organizations, including managing managers
• Track record scaling CS teams across APAC at enterprise software, SaaS or AI/ML companies
• Demonstrated ability to balance global alignment with regional localization across multiple APAC markets and cultures
• Strong people leadership with clear philosophy on hiring, coaching and developing managers and senior individual contributors
• Experience owning enterprise customer relationships and driving measurable business outcomes (retention, expansion, adoption) in APAC markets
• Strong executive presence and ability to represent company credibly with C-suite stakeholders across APAC
• Excellent cross-functional partnership skills, particularly working across time zones with global leadership teams
• Bachelor's degree or equivalent combination of education, training and professional experience
Preferred:
• Experience leading Customer Success across APAC
• Working fluency in APAC language (Japanese, Korean, ASEAN language) or strong record leading teams operating in those languages
• Experience standing up CS function in new APAC market from ground up
• Background in API products, developer platforms or consumption-based business models
• Familiarity with AI/ML technologies and ability to explain complex technical concepts to business audiences
• Experience working with APAC hyperscaler, channel and SI partners on joint customer delivery
• Track record influencing global product roadmaps through structured customer feedback from APAC markets
• Passion for responsible AI development and deployment
