SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 230,000 - 290,000 / annual
Inworld AI is a research lab and inference provider focused on realtime AI for consumer-facing applications. The company builds first-party speech models, serves LLMs, and runs inference behind modular APIs designed for high-volume, realtime workloads. Hundreds of millions of users interact with Inworld-powered apps daily, and the company serves over 10 trillion LLM tokens per month. Inworld has raised over $125M from top-tier investors including Lightspeed Venture Partners, Kleiner Perkins, Microsoft's M12, Founders Fund, and Meta.
You will build and lead the post-sales function as the company scales. This is a foundational leadership role owning the entire customer lifecycle after close—from onboarding and adoption through renewals, expansion, and executive relationships. You will operate as a player-coach early, directly managing strategic accounts while building the team, operating model, and playbook.
Key responsibilities include:
• Owning gross and net revenue retention, renewal performance, and expansion pipeline; setting targets and holding the team accountable to predictable renewals and account growth.
• Building a rigorous lifecycle from onboarding through adoption and value realization, including success plans, health scoring, usage milestones, and executive business reviews.
• Personally managing the highest-value and most complex accounts, building multi-threaded relationships across technical, business, and executive stakeholders, and leading renewal and expansion strategy.
• Defining customer segmentation, coverage, service levels, and division of responsibilities across Customer Success, Account Management, Solutions, Support, and Sales; creating repeatable, scalable playbooks.
• Owning the post-sales stack and reporting layer, including CRM hygiene, customer health, product usage, and renewal/expansion forecasting; leveraging AI agents and automation for account research, risk detection, and scalable engagement.
• Partnering cross-functionally with Sales on handoffs and account strategy, and with Product, Engineering, and Support on adoption blockers and escalations; translating customer needs into product and operational priorities.
• Recruiting, ramping, and coaching the first Customer Success and Account Management hires.
The role is based in Mountain View with on-site presence a few days per week; remote candidates will be considered.
Requirements:
• 7+ years in customer success, account management, or post-sales, including 3+ years leading and hiring teams.
• Track record of building or scaling a post-sales motion at a high-growth startup with strong gross retention, net retention, and expansion results.
• Experience owning renewal and expansion numbers, with commercial judgment to forecast accurately, negotiate complex renewals, and create account growth plans.
• Deep experience managing strategic enterprise customers, building executive relationships, and navigating technical, operational, and commercial complexity.
• Comfort with highly technical products and technical buyers; credibility to engage Product and Engineering teams as well as senior business stakeholders.
• Hands-on command of modern CRM and customer success tooling; strong point of view on using AI, automation, product usage, and customer signals to scale the function.
• Demonstrated ability to hire, ramp, and retain strong Customer Success and Account Management talent.
• Ability to operate independently and thrive in ambiguity; exceptional written and verbal communication skills.
