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RevenueCat is hiring a Head of Customer Growth to build and lead a comprehensive customer growth operating system. The company is a YC-backed (S18) mobile monetization platform processing $12B+ in annual purchase volume, serving 40%+ of newly shipped subscription apps globally. With 150+ employees across 25+ countries, RevenueCat is remote-first and customer-obsessed.
This role goes beyond traditional Customer Success. You will lead a multi-lane function spanning CSM teams, Growth Advisory, Growth Advocacy, and Customer Enablement. You'll own strategy, operating model, talent development, investment planning, and success metrics for the entire function.
Key responsibilities include: defining customer growth strategy across the full customer base (named accounts, high-potential customers, specialist-assisted, scaled, and long-tail segments); building segmentation and coverage models using value, potential, adoption, intent, and strategic importance; leading through a CSM Team Lead to set standards for account strategy, growth diagnosis, and adoption planning; identifying high-potential customers early through cross-functional collaboration; governing Growth Advisory deployment and impact; making Growth Advocacy an authoritative customer-education channel; building scalable enablement programs (lifecycle, templates, office hours, automation, product nudges); driving meaningful product adoption; establishing clear cross-functional decision rights with Sales, TAM, Support, Product, and Marketing; creating a customer-insight loop that turns feedback into product improvements and enablement; and owning all function metrics, cadences, headcount, budget, and talent bar.
Success in the first month means meeting 15+ customers across different sizes and stages, and taking point on two live customer-growth situations. The role requires deep understanding of app monetization, ability to synthesize across CSM, advisory, advocacy, and enablement, and skill in building coherent systems from disconnected activities.
