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Salary: PLN 18,400 - 29,100 / monthly
Revolut is seeking a Head of CRM to lead owned marketing channels (in-app, email, website) and oversee the platform layer of customer communications. You'll own the architecture and routing logic ensuring every customer receives the right message about the right product at the right time.
Key responsibilities include: owning the platform behind customer communications, ensuring it's fast, reliable, and scalable; overseeing intelligent message routing systems that prevent over-messaging; implementing guardrails (templates, rules, quality checks) to maintain quality as publishing scales; collaborating with Product, Engineering, and Marketing teams to translate business needs into platform capabilities; and reporting on revenue outcomes from in-app marketing channels.
Required experience: product marketing, lifecycle/CRM, or marketing operations in hyper-growth global tech companies. You'll need expertise in customer lifecycle and communications (segmentation, routing/orchestration, channel management, cooldowns, send governance), platform and systems thinking to own technical architecture alongside engineers, familiarity with CMS platforms and self-serve publishing workflows, and knowledge of LLM-based routing/decisioning with governance best practices.
You should have a commercially-driven mindset with proven P&L/GP impact through marketing channels, ability to translate operational problems into scalable systems, proven success aligning commercial/technical/operational priorities across teams, and strong stakeholder management skills.
Compensation: PLN 18,400–29,100 gross monthly for Krakow and Poland locations; other locations discussed during interviews. Revolut is a Great Place to Work™ certified fintech with 75+ million customers and 13,000+ employees globally, operating across spending, saving, investing, exchanging, and travel products.
