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Trustpilot is a profitable, high-growth FTSE-250 company and the world's largest open customer review platform, with a mission to become the universal symbol of trust. This role reports to the VP Business Partnering and serves as a strategic HR partner to members of the Executive Leadership Team (ELT), operating with high autonomy and enterprise-wide influence.
You will act as a trusted advisor and executive coach to senior leadership, translating business strategy into aligned people priorities that drive growth and organizational performance. Key responsibilities include:
**Strategic Partnership:** Partner with ELT members embedded in their leadership teams, coaching them on organizational decisions, employee engagement, and leadership effectiveness to drive business growth.
**Workforce Planning & Organizational Design:** Lead workforce planning efforts to ensure optimal resourcing and future readiness. Architect organizational design and structural changes using data and business insight. Influence the integration of AI-enabled productivity with Trustpilot's human-centric culture.
**Leadership & Talent Development:** Coach Senior Leadership Team members to enhance their individual leadership capability and foster inclusive, high-performing teams. Shape talent and leadership development strategies in collaboration with Centers of Expertise. Identify high-potential talent, support succession planning, and develop robust succession pipelines.
**Culture, Change & Engagement:** Champion change and culture initiatives aligned with global strategy. Drive organizational effectiveness and employee engagement efforts. Role model values-led leadership fostering collaboration, trust, and accountability.
**Data-Driven Insights & Localization:** Use people analytics, market trends, and external benchmarking to drive decisions and shape people strategies. Monitor functional organizational health metrics and proactively address emerging issues. Ensure successful localization and implementation of global people initiatives.
**Collaboration & Influence:** Collaborate with Centers of Expertise, Global Policy & ER teams, and other stakeholders. Contribute to the design and continuous improvement of global people projects, processes, and standards. Influence senior leadership through strong reasoning, data, and insight.
Trustpilot operates across 8 global locations (Copenhagen headquarters, plus Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan, and New York) with over 1,000 employees and 50+ nationalities.
**Requirements:**
- Proven experience operating as a trusted advisor and executive coach to C-suite/ELT leaders, translating business goals into aligned people priorities
- Demonstrated expertise in architecting complex organizational designs, driving strategic workforce planning, and leading large-scale change management initiatives
- Strong track record of leveling up leadership capability, identifying high-potential talent, and architecting robust succession pipelines
- Skilled in using people analytics, organizational health metrics, and external benchmarking to influence leadership and shape strategy
- Proven success partnering closely with People Centers of Expertise (CoEs) and ER/Policy teams to localize and deliver global initiatives
- Experience or interest in connecting AI-enabled productivity with human-centric organizational culture
- Prior background partnering specifically within Commercial, Corporate, or Tech/Product/Digital functional environments
