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Salary: USD 40,000 - 68,000 / annual
Automattic is hiring Happiness Engineers to deliver world-class customer support and drive the customer experience. In this role, you'll spend approximately six self-scheduled hours per day helping customers via email and live chat, with strong peer support through Slack. You'll work with a fully distributed team, typically covering 1–2 weekend days per month with equivalent flex time during the week.
Beyond frontline support, you'll identify systemic customer problems, propose efficiency improvements, and pilot new initiatives like onboarding calls. The role evolves constantly—your responsibilities six months from now may differ significantly from today as customer needs and company priorities shift.
Automattic views support as a genuine long-term career path, not a stepping stone. The company promotes internally for leadership roles and has created pathways for Happiness Engineers to transition into product, marketing, data, talent, and other functions across the organization. Many HEs have built decade-long careers here.
You'll need hands-on WordPress and/or WooCommerce experience beyond personal projects, proven success in technical support or customer success roles (ideally high-volume), and a track record of going beyond daily tasks to improve operations with measurable results. Exceptional written communication is essential—you'll build trust with developers, agencies, enterprise clients, and non-technical users. You must be fluent in English (multilingual is a bonus).
The ideal candidate is a self-starter who thrives in high-autonomy environments, manages deadlines independently, and learns on the job. Unique expertise—whether deeply technical troubleshooting, eCommerce knowledge, leadership experience, or operational excellence—is valued. AI fluency is expected: you should actively use AI tools to improve your work, moving beyond basic prompting into workflows, automations, or tools that create real value.
Automattic is fully remote with an open vacation policy. The company offers competitive base salary, straightforward compensation without complex variable components, and comprehensive benefits that vary by country.
