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Salary: USD 126,060 - 208,020 / annual
ServiceNow seeks a Global Partner Manager for its Autonomous Workforce/GBS practice area, reporting to the Global Partner strategy team. This is a senior strategic role responsible for activating and expanding Deloitte's defined practice area through deep alignment with ServiceNow products and technologies.
You will own the global go-to-market strategy and execution for the Autonomous Workforce functional area, translating the partnership vision into customer outcomes. Working directly with Deloitte's practice area leaders and ServiceNow's Technical Partner Advisors, you will co-innovate solutions that position AI-driven autonomous execution—moving beyond task automation to end-to-end work completion. You will drive alignment across geographic regions, ensuring consistent execution of the joint global strategy while respecting unique market dynamics.
Key responsibilities include:
**Strategy & Governance:** Lead global GTM alignment and co-innovation initiatives; own and execute the Global Functional Area partner account plan; develop and maintain executive relationships with partner and ServiceNow leadership; facilitate quarterly business reviews and milestone tracking; own revenue success measures (Sourced NNACV, Sell-Through NNACV); and influence partner program KPI tracking.
**GTM Execution:** Coordinate joint go-to-market motions across product launches, industry plays, and competitive campaigns with consistent global messaging; drive Autonomous Workforce product education and enablement; lead joint demand generation strategy and orchestrate global campaigns and executive events; develop in-market execution playbooks; and collaborate with Technical Partner Advisors on product expansion and co-innovation opportunities.
**Operations:** Drive operational consistency across Regional Partner Manager teams through playbooks, templates, and repeatable processes; support regional partner sales with field sales enablement; provide domain-specific GTM assets and thought leadership; and identify and solve process improvement gaps.
**Success Measures:** Global partner pipeline growth and revenue contribution; execution of the Global Partner Account Plan; expansion into new markets and net new logos; consistency of global partner execution and operational rigor; field and stakeholder satisfaction; and partner maturity and enablement effectiveness.
You will work in a matrixed organization alongside Geo Partner Managers, Regional Partner Managers, Technical Partner Advisors, and field sales teams. This role requires deep fluency in ServiceNow's AI platform, agentic workflows, and orchestration models, combined with the ability to position AI as delivering end-to-end work completion.
**Requirements:**
- 12+ years of global alliances and partner sales experience in Enterprise Software (SaaS, CRM, AI, etc.), driving partner revenue and accelerated growth with Systems Integrators in collaboration with enterprise sales forces
- Proven ability to build go-to-market plans for Channel, SI, and partner organizations
- Demonstrable track record of achieving and exceeding targets by managing large accounts or alliance partners, ideally with a next-generation AI/SaaS company
- Established relationships with major SIs, ISVs, Managed Service Providers, and Value-Added Resellers
- Strong understanding of partner-led and co-sell sales motions
- Ability to influence and operate in a matrixed organization
- Executive communication and relationship management skills
- Comfort operating in ambiguity with a bias toward action
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- ServiceNow ITSM, ITOM, SAM, and SPM product knowledge is a strong plus
