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SonarSource is seeking a Global HR Operations Program Manager based in Austin, TX to lead the day-to-day execution and continuous improvement of HR Operations programs and services across their global footprint. This role partners closely with the Director of HR Operations to translate global strategy into reliable, well-governed execution while managing regional nuances in compliance, process, and talent experience.
Key responsibilities include:
- Support refinement and optimization of global HR service offerings using operational data from multiple geographies to identify improvement opportunities
- Work closely with HR Operations Specialists across regions to guide priorities, share best practices, and ensure consistent, high-quality execution
- Build strong relationships with internal partners worldwide (HR Operations Specialists, HRBPs, Recruiting, Payroll, Legal, IT) to ensure smooth execution of HR processes
- Provide detailed analysis and reporting to enable informed decision-making by HR leadership
- Maintain strong operational governance globally by ensuring policies, processes, and procedures are documented, locally adapted where required, and consistently applied
- Maintain working knowledge of employment compliance, regulations, and laws across multiple countries/regions, partnering with Legal and local experts
- Identify and resolve day-to-day operational issues across geographies, escalating complex or cross-border matters appropriately
- Track key global operational metrics and report performance against goals, highlighting regional trends
- Coordinate with team members across time zones to ensure consistent service levels for a global employee population
The ideal candidate holds a Bachelor's degree in Human Resources, Business Administration, or related field, with significant progressive experience in HR Operations or related HR function in a tech company supporting multiple countries/regions. Strong analytical skills, multi-jurisdictional HR compliance knowledge, excellent communication and stakeholder management abilities, and comfort with periodic international travel are essential. The role requires a self-starter mentality, ability to manage competing priorities, and comfort working in a fast-paced, evolving global environment. SonarSource operates with an in-office culture requiring presence on Mondays, Tuesdays, and Thursdays, with candidates expected to be genuinely based in Austin or open to relocation assistance.
