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Salary: USD 230,090 - 379,680 / annual
ServiceNow seeks a Global Head of IT Technical GTM to define and drive the technical go-to-market strategy for its Technology Workflows (TWF) portfolio, including ITSM, ITOM, Asset Management, Portfolio Management, and integrated AI capabilities. You will own how Solution Consulting teams worldwide win technical decisions in CIO-persona deals and serve as the connective tissue between TWF business units, Geo Solution Consulting leaders, and Specialist Solution Consulting leaders globally.
Key responsibilities include: leading the global technical GTM strategy for TWF, including positioning, technical win playbooks, reference architectures, and proof standards for CIO buyers; owning the global TWF tech win playbook with repeatable demos and consistent POV frameworks; partnering with the Global Head CIO Solutions GTM to support broader IT GTM strategy and lead key customer engagements at executive business reviews and industry events; translating TWF roadmaps, monthly releases, and AI-native packaging into field-ready technical positioning and competitive differentiation; serving as the global technical voice for TWF with CIOs, CTOs, architects, customers, partners, and the SC community; partnering with Geo and Specialist SC leaders to align technical GTM with regional priorities and deal execution; driving global consistency in how Solution Consultants run technical evaluations across AMS, EMEA, APAC, and Japan while incorporating regional and language needs; building a continuous improvement engine using win/loss and deal review data to refine assets and methods; defining and tracking global tech win metrics; engaging directly in strategic TWF deals as a senior technical advisor; and building a world-class TWF SC community through certification paths, coaching programs, and best-practice sharing.
This is a VP-level role requiring leadership across multiple regions and business units without direct authority, operating in a matrix structure across product, marketing, and sales organizations.
Requirements:
- 12+ years in Solution Consulting, Presales, or Technical GTM, including at least 5 years leading teams or programs across multiple regions
- Proven track record of defining technical GTM strategy and measurably improving tech win rates, sales cycle time, or SC productivity
- Deep expertise across ServiceNow TWF portfolio: ITSM and ITOM (Discovery, Service Mapping, CMDB, Event Management, AIOps), plus working knowledge of Asset Management (SAM and HAM) and Service Portfolio Management
- Familiarity with Now Assist, AI Agents, and Workflow Data Fabric as they apply to IT workflows
- Experience building repeatable demo, POC, and enablement programs at global scale
- Strong analytical skills, including using win/loss and deal data to drive decisions and continuous improvement
- Experience engaging and influencing CIO-level and senior IT stakeholders in customer and internal executive settings
- Comfort operating in a matrix across business units, product, marketing, and Geo/Specialist SC leadership, with track record of driving alignment without direct authority
- Strong communication and storytelling skills to translate complex technical capabilities into outcome narratives for CIO buyers
- ServiceNow certifications (CMA, CSA, CIS-ITSM, CIS-Discovery, CIS-SM, and similar) strongly preferred
- Experience in SaaS or enterprise technology required
