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Salary: USD 115,000 - 150,000 / annual
TaxBit, founded by CPAs, tax attorneys, and engineers, is a fast-growing fintech innovator automating global tax reporting for the digital economy. The company's AI-enabled platform streamlines compliance for digital assets, payments, and financial transactions, serving leading fintechs, marketplaces, digital asset players, Big 4 accounting firms, and government agencies. With offices across San Francisco, New York, Seattle, Salt Lake City, London, Madrid, and Singapore, TaxBit is backed by top-tier Silicon Valley VCs.
You will build and scale TaxBit's customer marketing function globally, serving as a critical strategic player in the company's marketing efforts. Working closely with Sales, Customer Success, and Subject Matter Experts, you will engage customers worldwide and amplify TaxBit's position as the trusted partner for global tax compliance. You will bring together customers, industry influencers, regulators, and domain experts into a cohesive international community that drives engagement and insights.
Key responsibilities include:
- Building and owning TaxBit's customer marketing strategy, including customer storytelling, advocacy, and reference programs
- Leveraging AI tools to scale customer marketing output without proportional headcount growth
- Identifying and developing high-impact customer stories (case studies, testimonials, success narratives) that articulate business value and ROI
- Partnering with Sales, Customer Success, and other departments to source customer champions and activate them across the buyer journey (references, events, content, co-marketing) globally
- Creating compelling, sales-ready customer content tailored to key verticals (crypto, fintech, marketplaces, traditional financial institutions)
- Using AI tools to speed up content drafting and personalization while maintaining quality and brand voice
- Supporting customer-led events, panels, webinars, and roundtables to showcase customer success and strengthen market credibility
- Partnering with Growth Marketing to integrate customer content across campaigns and digital channels worldwide
- Tracking and measuring the effectiveness of customer marketing initiatives across regions, adjusting strategies to drive pipeline growth, deal velocity, and expansion
- Building strong relationships with key customers globally and serving as a trusted partner in shaping customer narratives
The ideal candidate is both strategic and hands-on, capable of building programs from the ground up while translating customer engagement into high-impact storytelling, references, and market credibility.
Benefits include competitive cash compensation, equity (RSUs), a modern 401(k) plan with crypto access, hybrid working (3 days in-office, 2 days flexible), discretionary time off, paid parental leave, and fertility benefits.
REQUIREMENTS:
- 3+ years of experience in enterprise B2B marketing, with a focus on customer marketing or content marketing, preferably in fintech
- Proven ability to develop compelling customer narratives that translate complex products into clear business value
- Strong cross-functional collaboration skills, with experience partnering closely with Sales, Customer Success, and Subject Matter Experts
- Excellent writing, storytelling, and content development skills with a bias for clarity and simplicity
- Ability to operate both strategically and tactically in a fast-paced, high-growth environment
- Familiarity with the digital asset, fintech, or financial services ecosystem strongly preferred
- Strong project management skills with the ability to manage multiple priorities and stakeholders
