SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
PayJoy is a mission-driven Public Benefit Corporation providing secured credit solutions to underserved customers in emerging markets. The company has served over 18 million customers as of 2025 and operates profitably with a focus on sustainable growth.
As Global Collections Director, you will lead PayJoy's collections operations across all markets and customer segments. This is a strategic leadership role responsible for building, scaling, and optimizing the collections function to support the company's growth trajectory while maintaining strong credit quality and customer relationships.
Key responsibilities include:
- Developing and executing global collections strategy aligned with company objectives
- Building and managing a high-performing collections team across multiple regions
- Establishing collections policies, procedures, and best practices
- Overseeing collections performance metrics, KPIs, and reporting
- Managing relationships with third-party collection partners where applicable
- Implementing technology and automation to improve collections efficiency
- Balancing aggressive collections targets with customer retention and brand reputation
- Collaborating with credit, risk, finance, and customer service teams
- Analyzing collections data to identify trends and optimize recovery rates
- Managing collections budgets and resource allocation
You will report to senior finance leadership and have direct accountability for collections outcomes across PayJoy's global portfolio. The role requires deep expertise in collections operations, team leadership, and the ability to scale processes in a high-growth fintech environment serving emerging markets.
