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Blank Street is seeking a General Manager to lead multiple stores in Newcastle and drive the brand's expansion across the region. In this full-time leadership role, you will manage a high-performing team, own P&L performance, and set the standard for customer experience and operational excellence.
You will be responsible for hiring, training, and developing top talent while fostering a culture of ownership and accountability across all stores. Your focus will be on delivering exceptional customer experiences, driving NPS improvements, and ensuring every store reflects the Blank Street brand through service quality and design consistency.
Commercially, you will take full P&L ownership, ensuring stores hit sales, labour, and profitability targets. You'll use data-driven strategies to maximize revenue, improve efficiency, and reduce waste. You'll implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.
Operationally, you will execute consistently across stores, maintain efficiency and structure, and build a strong compliance culture ensuring all health, safety, and food standards are met. You'll refine processes to improve workflow and speed of service.
As part of Blank Street's expansion, you'll lead new store openings and scaling operations, working cross-functionally with operations, finance, and people teams to drive innovation and growth. The role requires 40 hours per week across five days, with availability during peak trading days (Friday to Sunday) being essential. You'll have autonomy to manage your schedule while ensuring strong store performance.
