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Salary: USD 67,000 - 80,000 / annual
Blank Street is a high-growth food and beverage brand on a mission to become the defining coffee and matcha brand of its generation. As General Manager for the Manhattan location, you will own full P&L responsibility for a single-unit operation and lead a hospitality team to deliver exceptional customer experiences.
You will manage all aspects of store operations including team hiring, training, and development; inventory management and vendor relations; scheduling and payroll; food and beverage quality standards; and financial performance. The role requires hands-on leadership—you'll spend 50-70% of your time behind the bar, leading by example in customer service and product execution while also coaching your Shift Leads and team members.
Key responsibilities include creating a motivating team culture with strong engagement scores; maintaining operational excellence through audits and compliance; ensuring food safety and cleanliness standards; managing local community relationships to build brand loyalty; and driving revenue growth through AOV optimization and creative initiatives. You'll also oversee training accreditations, manage scheduling within labor law requirements, and champion continuous improvement across your location.
This is a full-time role requiring 45 hours per week with 5-day availability, including 2 peak days (typically Friday, Saturday, Sunday). You'll report to the broader operations team and collaborate with the People Team on hiring and development initiatives.
