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Convene Hospitality Group is seeking an experienced General Manager to lead the opening and ongoing operations of The Aperture, a new 26,000 sq ft immersive experiential event venue in NYC's Flatiron district launching Spring 2027. The venue features a 165-foot digital canvas with 270-degree projection mapping and will host events for up to 1,000 guests, including brand activations, fashion shows, product launches, live performances, and conferences.
As General Manager, you will be the strategic and operational leader responsible for the venue's overall success, financial performance, and guest experience. You will oversee all departments including Front of House service teams, Event Operations, Beverage, Event Production, AV Production, and Sales, working with third-party catering partners to deliver seamless, high-touch experiences.
Key responsibilities include:
Leadership & Team Management: Provide vision and day-to-day leadership for all venue departments. Oversee and support department heads including Event Services Manager, Beverage Manager, Event Producers, and AV Production Team. Foster a culture of excellence, collaboration, and accountability. Recruit, train, mentor, and develop team members.
Operational Excellence: Ensure the venue delivers world-class experiences for every event. Oversee event logistics, setups, beverage program execution, AV production, and vendor coordination. Monitor and continuously improve operational workflows. Implement and enforce venue policies, safety protocols, and compliance with local regulations.
Financial Management: Develop, manage, and achieve the venue's annual budget including revenue, expenses, and profitability targets. Analyze financial reports and track KPIs. Negotiate vendor contracts and optimize cost controls. Drive strategies to increase revenue opportunities and maximize event profitability.
Client & Stakeholder Relations: Serve as senior point of contact for clients, vendors, and key partners. Support sales and production teams to ensure events meet client expectations. Address escalated issues professionally.
Strategic Planning & Growth: Identify opportunities for new services, process improvements, and venue upgrades. Partner with ownership on long-term growth strategies. Monitor industry trends to keep the venue competitive and innovative.
This is a highly visible, hands-on leadership role requiring both strategic oversight and presence during major events. You will report directly to the Area Director of Operations.
