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Papa is seeking a General Manager to lead its Consumer business, a new growth engine expanding Papa's proven enterprise model directly to consumers. Papa pairs older adults and families with trained companions (Papa Pals) to reduce loneliness and improve health outcomes. Founded in 2017 and headquartered in Miami, Papa is backed by top-tier investors including Canaan, Tiger Global, SoftBank Vision Fund 2, and others.
Reporting directly to the CEO, the GM will own the Consumer business end-to-end, leading strategy and execution across growth, marketing, and operations. Key responsibilities include: driving customer acquisition across paid media, in-house marketing, and community channels; overseeing activation, inbound support, and visit success; building scalable operational processes; leading cross-functional execution and translating strategy into clear priorities; developing analytics dashboards and KPIs to inform decisions; partnering with Product and Engineering to shape technology roadmap; and building and scaling the ~10-person Consumer team.
The ideal candidate brings 10+ years in general management, marketing, growth, operations, or related leadership roles. Required experience includes scaling consumer businesses with deep knowledge of customer acquisition, growth marketing, funnel optimization, and unit economics (CAC, conversion, retention). Must demonstrate a 0→1 mindset, ability to lead cross-functional teams across growth, marketing, operations, analytics, and technology, and strong people leadership skills. The role requires strategic thinking paired with hands-on execution, data-driven decision-making, and comfort presenting to executives and boards. Consumer marketplace or services experience is preferred. This is a full-time exempt position, remote-eligible with Miami as the preferred office location.
