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Burrow, part of the Havenly Brands family, is a furniture company reimagining how furniture is designed, manufactured, and delivered. The company specializes in modular sofas, sectionals, smart storage, and outdoor collections with performance fabrics, fast delivery, and thoughtful features like hidden chargers.
As General Manager of the LA Studio, you will lead a high-performing showroom team and drive omni-channel sales across in-showroom, online, virtual consultations, email, phone, and chat. You'll own the showroom's sales targets and KPIs, building strategies to meet and exceed goals while guiding your team through a client-first, consultative selling process rooted in design expertise.
Key responsibilities include:
• Delivering exceptional, high-touch service across all channels, ensuring every client receives a warm, tailored experience from first interaction to final purchase.
• Driving sales and showroom performance by owning targets, cultivating relationships with trade clients and local design professionals, and using data to monitor performance and optimize team productivity.
• Building and leading a team of Design Experts and Showroom Associates, including hiring, training, providing ongoing feedback, coaching, and career development support.
• Creating a collaborative, motivated showroom culture rooted in accountability and growth.
• Embracing technology and operational excellence to streamline processes and enhance the customer experience.
This role requires strong leadership, sales acumen, design sensibility, and the ability to inspire and develop talent while driving measurable business results.
