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Salary: USD 70,000 - 80,000 / annual
Blank Street is a high-growth food and beverage brand on a mission to become the defining brand of its generation through elevated products and exceptional customer experiences. As General Manager, you will own full operational responsibility for a single Blank Street location in Boston, managing a team of hospitality professionals and driving business growth.
You will lead by example, spending 50-70% of your week behind the bar delivering excellent customer service and technically proficient food and beverage production. Your responsibilities include hiring and developing all team members, creating engaging team culture through consistent coaching and mentoring, and maintaining strong operational standards. You will manage scheduling, timecards, and payroll compliance; oversee inventory management, vendor relations, and waste management; and ensure food quality, safety, and cleanliness standards are met.
Key ownership areas include team engagement and retention, financial performance and sales growth, operational excellence through auditing platforms, and building meaningful community ties to drive local brand loyalty. You will collaborate with the People Team on recruitment, ensure coffee accreditations are completed on time, and champion continuous improvement initiatives.
Requirements: 4+ years managing single-store unit operations in high-growth hospitality or consumer brands. Full-time availability of 45 hours per week across 5 days, with required availability for 2 peak days (typically Friday-Sunday). Strong knowledge of specialty coffee, espresso, and equipment is essential. Experience in unionized environments is a plus.
