SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 170,000 - 280,000 / annual
Vetcove is modernizing the $50B+ animal health industry with a suite of platforms including a market-leading procurement marketplace, ecommerce platform, and practice management system. The company serves 25,000+ veterinary hospitals across all 50 states and is backed by Y Combinator and top-tier venture investors.
As General Manager of the Clinic Purchasing Platform, you will own the performance and operations of Vetcove's flagship purchasing platform and manage the company's most important enterprise customer relationships. You will lead two experienced managers overseeing approximately 15 customer-facing professionals across Account Management and Customer Experience teams.
Key responsibilities include:
- Owning platform performance and operations while managing enterprise customer success
- Leading and developing two managers and their combined 15-person teams
- Partnering cross-functionally with Product, Engineering, Sales, Marketing, and Operations to prioritize customer needs and drive initiatives
- Gathering customer and market feedback to inform commercial strategy and product direction
- Reviewing executive-facing materials including proposals, business reviews, and strategic plans
- Improving processes, metrics, and operating rhythms for Account Management and Customer Experience teams
- Conducting regular business reviews to evaluate account health and ensure execution
- Traveling up to 25% for strategic planning sessions and executive relationship building
You bring 8+ years of account management, relationship-based sales, or similar experience with proven people management responsibilities, including experience managing managers. You excel at managing complex enterprise relationships, have strong attention to detail and project management skills, and are comfortable with data-driven problem solving. You're adaptable, collaborative, and thrive in fast-paced environments with multiple concurrent responsibilities.
