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Salary: USD 140,000 - 175,000 / annual
Via Transportation is seeking a General Manager to lead the transformation and operation of its transit service in Tulare, CA. This is a high-impact role requiring someone to own end-to-end performance across service quality, partner relationships, financial outcomes, team culture, and long-term strategic direction.
You will lead three concurrent priorities: developing a clear strategic vision for the service in partnership with Via's central functions; executing operational excellence through disciplined day-to-day management; and leading a team through the ambiguity inherent in transforming a transit operation from the ground up.
Key responsibilities include: developing and communicating a compelling vision for the service transformation; building new operating systems, staffing models, and service cadences; owning end-to-end operating strategy including on-time performance, rider experience, safety, and cost efficiency; defining and managing KPIs with weekly/monthly performance reviews; designing staffing and scheduling strategies for 24/7 operations; ensuring regulatory compliance; building and coaching a frontline operations team; maintaining partner relationships through consistent communication and transparent execution; and representing Via to community stakeholders and local officials.
You will be the visible leader in the field, known for holding yourself and your team to high standards. You'll develop frontline leaders capable of growing into expanded roles as the service scales.
Required qualifications: 5+ years leading complex operations; bachelor's degree; strategic thinking with data-driven decision-making; exceptional leadership and team-building experience; strong communication and stakeholder management; comfort with ambiguity and rapid change; ability to manage multiple priorities simultaneously; and a commitment to world-class customer service.
This role requires daily onsite presence in Tulare, CA.
