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Salary: USD 80,000 - 100,000 / annual
Sweetgreen is seeking a General Manager (Head Coach) to lead a restaurant location in New York. In this role, you will oversee all aspects of store operations, from team leadership and talent development to financial performance and guest experience.
Key responsibilities include:
**People & Team Leadership**: Build and mentor a high-performing, diverse team. Manage the full employee lifecycle—hiring, training, feedback, and development—while fostering a culture of trust, transparency, and inclusion.
**Operations & Food Safety**: Maintain rigorous standards for food quality, safety, and cleanliness. Manage facility maintenance, supply chain issues, and equipment while prioritizing team safety and compliance.
**Financial Management**: Drive profitability by analyzing P&L reports, managing labor costs, controlling inventory, and executing strategic plans. Use data-driven insights to optimize scheduling and resource allocation.
**Customer Experience**: Deliver brand-aligned, hospitable guest experiences. Act on guest feedback and metrics to continuously improve service quality.
**Systems & Technology**: Operate point-of-sale systems, reporting tools, and communication platforms. Troubleshoot technical issues and optimize daily operations for smooth business flow.
**Qualifications**: You bring 3+ years of food service experience with at least 2 years in hands-on management. You have proven success hiring, developing, and motivating teams in fast-paced environments. Strong financial acumen, operational planning skills, and familiarity with local/organic/sustainable products are essential. ServSafe Manager certification is preferred. You're tech-savvy, adaptable, and committed to operational excellence and team engagement.
