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Saltbox is opening its first Chicago location in Elmhurst (fall 2026) and is hiring a General Manager to build and run this new market from the ground up. Saltbox operates flexible warehouse and office suites designed for eCommerce entrepreneurs, providing logistics support and workspace solutions for small business owners across fashion, health & beauty, electronics, and household goods.
As General Manager, you will own the location as a full P&L business. You'll hire and lead a team of 2–4 (Lead Ops and Member Specialists), establish operational systems and playbooks, and drive occupancy, member retention, revenue, and team performance. Before opening, you'll complete training at an existing Saltbox location and build your team and systems. Once operational, you'll spend time on the floor with members and staff, review weekly performance metrics, coach your team through operational challenges, and make decisions on hiring, member escalations, and strategic initiatives.
Key responsibilities include: owning location business performance (occupancy, member satisfaction, revenue targets, budget adherence); building and developing your team through hiring, performance reviews, and coaching; driving member success through retention, high-value sales conversations, and escalation resolution; and establishing operational standards through systems, SOPs, and regular audits. You'll report to the Market Leader and represent the location to central teams, surfacing insights and opportunities.
This is a fully onsite role (Monday–Friday, business hours, with occasional weekend/after-hours needs during launch). Expect pre-opening travel for training; post-launch travel is minimal. This is a rare opportunity to set the standard for an entire new market and build a location from inception.
