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Salary: USD 114,200 - 205,500 / annual
Lineage is seeking a transformational operations leader to manage a high-volume, highly automated cold storage facility in Richland, WA. This is a Director-level role overseeing a large team with responsibility for strategic direction, operational excellence, and customer relationship management at one of the network's most critical locations.
Key responsibilities include:
- Direct, recruit, train, develop, and provide performance feedback to direct reports
- Achieve company performance goals including KPIs such as Labor to Revenue (LTR), truck turn times, and customer service standards
- Review and analyze warehouse activities and costs to drive process improvement
- Collaborate with Sales Manager on marketing, sales efforts, account strategy, prospecting, rate development, contract negotiation, and closing sales
- Establish and maintain excellent customer service and client relationships
- Monitor and control budgets, capital expenditures, material handling equipment, and space utilization
- Facilitate initiatives ensuring proper receipt, storage, handling, and distribution of food to meet Lineage safety and food quality standards
- Ensure employee health and safety compliance with all regulatory and company standards
The role requires working in extreme temperature environments (as low as -20°F/-25°C in cold storage or up to 100°F/37°C in dry storage) while wearing personal protective equipment. Physical demands include lifting a minimum of 40 lbs regularly, and up to 25% travel.
Lineage emphasizes career development, positioning this role as an entry point into greater responsibilities and promotions within the organization. The company values respect, team engagement, and employee development.
REQUIREMENTS:
- Bachelor's Degree or equivalent work experience
- 5+ years' Operations Management experience in Supply Chain or related field
- Demonstrated proficiency in development and implementation of strategy/annual plans (budget, operational performance, SOPs, workshops, etc.) and bottom-line cost/efficiency management
- Experience with continuous improvement quality processes such as Six Sigma and/or LEAN
- Experience managing, training, and developing people in operations roles
- Proficient computer skills, including Microsoft Office Suite
- Demonstrated experience working with Warehouse Management Systems (WMS)
- Excellent verbal and written communication skills; ability to interact with internal and external customers
- Ability to lead discussions, make presentations, and deliver technical results to non-technical audiences
- Excellent analytical and problem-solving skills, including ability to deal with ambiguity
- Ability to travel up to 25%
- Ability to work in extreme temperatures while wearing PPE
- Ability to lift minimum 40 lbs; weight may be more depending on facility
- Comfort with various noise levels
