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Salary: USD 110,000 - 160,000 / annual
Via is transforming transportation through technology-enabled intermodal transit services. As General Manager in Rochester, MN, you will lead a first-of-its-kind transit operation from the ground up—building the service while operating it in real time.
You will manage all on-site daily operations, serving as the primary point of contact for drivers, dispatchers, and the broader team. This role spans operational management, business development, and entrepreneurship. Key responsibilities include:
• Lead and develop a large team of drivers, dispatchers, mechanics, and support staff, fostering a collaborative and energetic culture
• Manage real-time operational issues and provide creative solutions for round-the-clock scheduling
• Serve as the face of the operation, building relationships with driver partners, customers, community leaders, and local organizations
• Establish clear metrics and KPIs; track and report weekly performance against targets
• Analyze operational data to improve processes, allocate resources efficiently, and maximize customer satisfaction
• Ensure full compliance with federal, state, local, and company policies and regulations
• Liaise closely with Via senior management and external partners
This is a high-ownership role requiring someone who thrives in fast-paced, ambiguous environments and can operate autonomously while managing multiple priorities.
REQUIREMENTS:
• Minimum 5+ years of operations management experience
• Bachelor's degree required
• Must be local to Rochester, MN or willing to relocate
• Proven track record leading and developing support teams
• Exceptional communicator with strong interpersonal skills
• Detail-oriented, action-oriented executor with problem-solving mindset
• Ability to manage multiple tasks, delegate effectively, and take responsibility
• Flexible and adaptable; comfortable with rapid change and creative problem-solving
• Demonstrated commitment to world-class customer service culture
