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Noom is a consumer-led digital health company on a mission to help people live better, longer by connecting users to content, coaching, community, and clinicians to build lasting habits. The Pharmacy Operations team sits at the intersection of clinical excellence and operational innovation, partnering with Product, Engineering, and Clinical teams to deliver high-quality health programs at scale.
As Fulfillment Operations Manager, you will own the pharmacy and supply chain logistics that keep Noom's medication and product fulfillment running smoothly. This is a high-impact, hands-on role combining strategic planning with day-to-day execution.
Key responsibilities include:
- Managing fulfillment performance across pharmacy and 3PL partners, ensuring SLA adherence and rapid issue resolution
- Overseeing the medication order ticketing system, resolving shipment delays, lost/damaged packages, address updates, and replacement orders
- Serving as liaison between patients, Care Coordinators, and pharmacy representatives to ensure seamless cross-departmental communication
- Maintaining accurate SKU-level inventory visibility across locations and supporting end-of-month reconciliation
- Forecasting demand, managing replenishment cycles, and coordinating inventory transfers to meet order volume
- Analyzing large datasets to identify trends and improve inventory and fulfillment strategy
- Supporting new product launches by collaborating with Engineering, Product, and Clinical Ops teams
- Managing Help Desk tickets and following up with Care Coordinators for timely resolution
- Evaluating and implementing tools such as Inventory Management Systems (IMS) or ERP-lite solutions
- Driving cross-functional improvements as Noom Med grows and diversifies offerings
You bring 4+ years of experience in supply chain, procurement, fulfillment, or pharmacy/healthcare operations, ideally from CPG, DTC health, telemedicine, or fast-scaling eCommerce. You hold a Bachelor's degree in a related field or equivalent relevant experience. You're comfortable analyzing large datasets, proficient with pharmacy/supply chain/inventory management systems, and have working knowledge of medical terminology and HIPAA. Experience with regulated products (supplements, pharmaceuticals), vendor management, or compounding pharmacies is a bonus. You're a self-starter with excellent communication skills, able to engage medical professionals, pharmacy representatives, and patients effectively, and capable of managing multiple priorities independently in a fast-paced environment.
