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Salary: USD 76,800 - 96,000 / annual
Brex is an intelligent finance platform serving tens of thousands of companies globally with corporate cards, banking, spend management, and AI-native automation. The Fraud Operations team is core to protecting customers and the company across credit, fraud, money movement, and payments.
As a Fraud Operations Associate, you will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers. You'll own associate-level queues assigned to the Fraud Operations team and develop scalable operational processes for fraud management. Your responsibilities span three key areas:
Case Management: You'll own fraud operation queues, develop and implement scalable processes, make risk-based decisions on high-value/risk transactions and account offboardings, and contribute to achieving company-level goals around financial fraud losses.
Case Escalations & Incident Handling: You'll respond to cross-functional partners on fraud escalations, participate in streamlining fraud operational workflows around transaction review and account investigations, and take ownership of fraud incident handling including root cause analysis and closing inefficiency gaps.
Project & Roadmap Ownership: You'll own and ship projects on the Fraud Ops roadmap with full autonomy, leverage AI tools to enhance queues and projects, and partner with Policy, Data Science, and Engineering teams to improve tooling and scale internal operations.
The role requires previous management or team leader experience, strong communication skills, the ability to remain calm under pressure, excellent analytical and problem-solving abilities, and collaborative mindset. SQL knowledge is a bonus. You'll work hybrid from the Salt Lake City office with a minimum of three coordinated days in-office per week (Monday, Wednesday, Thursday), plus up to four weeks of fully remote work annually.
