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Salary: USD 170,000 - 210,000 / annual
Inworld AI is a research lab and inference provider building real-time AI for consumer-facing applications. The company operates at massive scale—hundreds of millions of users interact with Inworld-powered apps daily, and the platform serves over 10 trillion LLM tokens per month. Inworld has raised $125M+ from top-tier investors including Lightspeed, Kleiner Perkins, Microsoft, Meta, and Founders Fund, and has been recognized by CB Insights as one of the 100 most promising AI companies globally.
As a Founding Technical Account Manager, you will own a book of accounts and be one of the first members of the team to shape how Inworld manages customer relationships at scale. You'll be responsible for renewals, expansion, and technical account management across your portfolio.
Key responsibilities include:
- Owning renewals across your accounts: start conversations early, understand customer needs, and close renewals on time
- Identifying and pursuing expansion opportunities within existing customers—new teams, use cases, or larger commitments—and working with Sales to close deals
- Serving as a trusted technical point of contact: learn products in depth, understand customer deployments, troubleshoot issues, and escalate to Solutions or Engineering as needed
- Building multi-threaded relationships at each account, from technical users to decision-makers
- Monitoring account health through usage and engagement signals to identify and mitigate risk early
- Running regular check-ins and business reviews that demonstrate value and set goals
- Leveraging AI tools for account research, meeting prep, and follow-up to maximize time spent directly with customers
- Acting as voice of the customer by sharing feedback, feature requests, and blockers with Product and Engineering teams
The role is based in Mountain View with hybrid flexibility (on-site a few days per week). Remote candidates in the US will be considered.
Requirements:
- 4+ years in technical account management, customer success, or similar customer-facing role at a software company
- Proven track record of owning renewals and growing accounts, with contract negotiation experience
- Comfort with technical products and ability to have credible conversations with engineers and business stakeholders
- Experience managing multiple accounts simultaneously with strong prioritization skills
- Familiarity with CRM and customer success tools, with interest in using AI for efficiency
- Strong written and verbal communication skills, with composure when handling escalations
- Self-direction and comfort working in a small team where processes are still being built
