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Founding Customer Success Manager - US - AI health-tech

voize - New York, NY, USA - In-office - posted 2026-09-15

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voize is an AI health-tech company building an AI companion that frees nurses from administrative work, giving them back up to 30% of their time to focus on patient care. The company has 1,500+ care facilities as customers, 150,000+ nurses using the platform, and is backed by $50M Series A funding from Balderton Capital, HV Capital, and Y Combinator. As Founding Account Executive for the US market (NYC-based), you will lead enterprise sales efforts for skilled nursing facilities (SNFs) and similar healthcare operators. You'll own the end-to-end sales process for a new market segment, reporting directly to the CEO. This is a rare opportunity to build the enterprise sales function from scratch, establish go-to-market strategy, and shape the company's next growth phase. Key responsibilities include: - Strategic prospecting and outbound engagement with enterprise-level healthcare operators and decision-makers - Managing complex, multi-stakeholder sales cycles typical of healthcare procurement - Building and maintaining executive-level relationships as a trusted advisor - Leading high-stakes negotiations involving legal, procurement, and operational stakeholders - Collaborating with product and tech teams to customize solutions for enterprise clients - Contributing to voize's enterprise go-to-market strategy and market positioning - Cross-functional coordination with marketing, product, and customer success teams The role offers significant autonomy and impact: you'll generate your own pipeline, thrive without heavy SDR or enablement support, and create structure from ambiguity. You'll work from the New York Hub in a collaborative, fast-growing startup environment. Requirements: - 5+ years of enterprise B2B SaaS sales experience - Proven track record closing complex deals in the $100k–$2M+ ACV range - Demonstrated ability to generate pipeline independently (outbound, events, networking) - Builder mindset: comfortable creating structure and taking ownership without an established playbook - Strong executive presence and credibility with C-level and senior stakeholders in procurement-heavy environments - High energy, engaging personality, and ability to leave prospects and partners excited to work with you

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