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Salary: USD 200,000 - 215,000 / annual
Hex is seeking a Commercial Account Manager to own a dedicated portfolio of existing SMB and Mid-Market customers. You'll be the primary point of contact for renewals and expansion, working to understand how customers are using Hex's data exploration and analysis platform and identifying opportunities for growth—additional seats, new use cases, and deeper adoption across their data teams.
As one of the founding members of Hex's Account Management function, you'll have the unique opportunity to build a new motion inside a fast-growing company rather than step into an established playbook. You'll report to the Account Management Lead and work closely with Sales Engineering and Customer Engineering teams.
Key responsibilities include:
- Owning renewals and expansion across your assigned book of existing customers (accounts 6+ months past their first renewal, SMB and Mid-Market segment)
- Proactively surfacing expansion opportunities—additional seats, new use cases, upsells—that often get left on the table after initial land
- Running your own forecast across the book, with quota split 70% against a growth (NDR) target and 30% against a retention (GDR) target
- Partnering with Sales Engineering and Customer Engineering on technical conversations with existing customers
- Helping define the AM playbook and territory model as one of the first people in the function
- Coordinating the AE-to-AM handoff for accounts moving into your book
This is explicitly a commercial role with real quota responsibility, not a customer success position. You'll need to be comfortable running genuine commercial conversations while partnering closely with technical teams.
REQUIREMENTS:
- 3+ years owning a book of business in SaaS (account management, renewals, or customer success role with a real commercial/quota component)
- Track record of driving expansion (not just retention) in existing accounts, ideally in technical or data-adjacent software
- Comfort being one of the first people in a new function with no established playbook
- Ability to run genuine commercial conversations while partnering closely with SE/CE on the technical side
- Discipline to run real pipeline and forecast hygiene across a large book, not just a handful of strategic accounts
- Genuine enthusiasm for cross-functional partnership with Sales leadership, SEs, and AE teams
