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Salary: USD 200,000 - 215,000 / annual
Hex is a collaborative analytics and data science workspace that empowers users to explore data using natural language, with or without code. The company has raised over $100M from leading investors including Sequoia, a16z, and Snowflake, and serves thousands of customers including Ramp, Figma, Stubhub, and Anthropic.
You will join as a founding Commercial Account Manager, owning a dedicated portfolio of existing SMB and Mid-Market customers. This is a chance to build a new Account Management function from the ground up at a fast-growing company, rather than stepping into an established playbook.
Key responsibilities:
- Own renewals and expansion across your assigned book of existing customers (accounts 6+ months past their first renewal)
- Proactively surface expansion opportunities including additional seats, new use cases, and upsells
- Run your own forecast with quota split 70% against a growth (NDR) target and 30% against a retention (GDR) target
- Partner with Sales Engineering and Customer Engineering on technical conversations with existing customers
- Help define the AM playbook and territory model as one of the first people in the function
- Coordinate the AE-to-AM handoff for accounts moving into your book
- Be the primary point of contact for renewals and expansion within your portfolio
You will report to the Account Management Lead and work closely with Sales leadership, Sales Engineers, and the AE team.
REQUIREMENTS:
- 3+ years owning a book of business in SaaS (account management, renewals, or customer success role with real commercial/quota component)
- Track record of driving expansion (not just retention) in existing accounts, ideally in technical or data-adjacent software
- Comfort being one of the first people in a new function with no established playbook
- Ability to run genuine commercial conversations while partnering closely with SE/CE on the technical side
- Discipline to run real pipeline and forecast hygiene across a large book
- Genuine enthusiasm for cross-functional partnership with Sales, SEs, and AEs
About Hex
AI / Data / Infrastructure; Data & Analytics — collaborative analytics and data science workspace.
