SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 118,000 - 131,000 / annual
Jetson is a vertically integrated home electrification company on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy. The company is disrupting the residential HVAC industry by making clean energy simple, transparent, and affordable through heat pumps and related solutions.
The Field Operations Manager is responsible for ensuring that HVAC installation teams are fully supported, equipped, and enabled to perform their work safely, efficiently, and to the highest quality standards. This role bridges field operations and leadership, with a focus on readiness, resource allocation, and real-time problem-solving to drive team success.
Key responsibilities include:
- Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation
- Act as the primary liaison between field crews and internal departments (logistics, procurement, scheduling)
- Conduct site visits to provide support, coaching, and quality assurance for active installation projects
- Monitor and enforce company safety standards and ensure compliance with local codes and regulations
- Identify operational obstacles and resolve issues that impact field productivity or installation timelines
- Conduct pre-installation walkthroughs to ensure all project parameters are met
- Maintain an up-to-date understanding of staffing needs based on business inputs
- Train and mentor field technicians to improve workmanship, efficiency, and customer service
- Review completed installations to ensure quality standards and customer expectations are met or exceeded
- Support warranty and rework investigations and implement corrective action plans
- Provide performance feedback and assist with evaluations of field team members
- Collaborate with senior leadership to develop and refine operational procedures and best practices
As the company continues to iterate processes and procedures for highest installation quality and efficiency, this role will play an integral part in contributing to the knowledge base.
REQUIREMENTS:
- Proven experience as an HVAC install team member and team lead
- Mechanical Contracting License (Westchester/Rockland/Orange County); coverage extending into Rockland and/or Putnam County strongly preferred
- EPA Section 608 certification required; NATE certification preferred
- Current Westchester County Home Improvement License
- 5+ years in a management role overseeing field teams
- Strong knowledge of HVAC systems including heat pumps
- Ability to lead, coach, and motivate field personnel
- Ability to read blueprints and schematics
- Familiarity with building codes and regulations
- Excellent English communication and customer service skills
- Proficiency with scheduling software, mobile work apps, field management tools, and general business tools
- Valid driver's license and clean driving record
- Excellent problem-solving and organizational skills
- Knowledge of OSHA Electrical Standard and Lockout/Tagout (LOTO) standard
