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Motive is a fleet operations platform that empowers physical operations teams—safety, operations, and finance—to manage drivers, vehicles, equipment, and fleet spend in a single system. The company serves nearly 100,000 customers across transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and public sector.
As a Field Engineer, you will be a key technical expert on the Field Engineering team, responsible for ensuring successful hardware and software deployment in the field. You will combine hands-on installation expertise with thought leadership, serving as a role model for Motive quality standards and a go-to resource for partners and internal teams.
Key responsibilities include:
- Become the subject matter expert on Motive Hardware & Software Product Suite and deployment practices
- Provide strategic onsite presence to install, supervise, troubleshoot, QA, and support Motive implementations
- Build and deliver installation partner training content and certification programs
- Train and certify third parties on Motive Installation Standards
- Participate in new product development (Alpha & Beta programs) by performing installation and testing to provide integral feedback
- Contribute to the online installation help center by building and maintaining articles, how-to guides, and additional resources
- Build and maintain a Hardware Lab for testing and using Motive products
- Ensure onsite efficiency and safety at all times
You will not only execute installations but also train partners, troubleshoot complex issues, and provide critical feedback to product teams to ensure ongoing supportability of the technology.
REQUIREMENTS:
- 5+ years relevant experience
- Bachelor's Degree OR 2+ years relevant experience/certification
- Demonstrated proficiency in Computer Electronics and Hardware
- Strong problem-solving and critical thinking skills, with ability to handle high-priority technical scenarios
- Confident in customer-facing roles, capable of providing training, support, and assistance
- Knowledge of the Automotive & Logistics industry required; prior experience is a plus
- Expertise in Motive Product use (in lab)
- Strong work ethic and commitment to excellence
- Ability to travel up to 35%
- Valid driver's license required
