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Salary: CAD 110,000 - 140,000 / annual
Quandri is an AI-powered operating system for insurance agencies and brokerages across North America, transforming how insurance is sold and serviced. This Field Enablement Manager role is responsible for building and scaling training and coaching programs that develop skills across sales and customer-facing teams.
You will build role-specific onboarding and ongoing training curricula from scratch for Account Executives, Business Development Representatives, Implementation Managers, Customer Success Managers, and Support staff. Working closely with each team's manager, you'll define performance standards and create training programs that drive adoption and measurable skill improvement.
Key responsibilities include:
- Designing and implementing skills-based onboarding and continuous training programs for sales and customer experience teams
- Running coaching and call review programs that measure skill development through job performance metrics
- Supporting marketing on campaign readiness and cross-functional awareness of digital and in-person events
- Partnering with Product Enablement on release-specific training while owning role-specific behavioral and skills development
- Analyzing performance data from calls and quota attainment to identify skill gaps and build scalable training solutions
- Managing skills certification and coaching cycles independently from planning through execution
This is a high-impact role where you'll build training infrastructure from the ground up in a fast-paced, customer-focused environment. As the team grows, the role may eventually specialize in either sales or customer experience enablement.
QUALIFICATIONS:
- Proven experience building skills-based onboarding or ongoing training programs for sales or customer-facing teams, ideally from scratch
- Comfort designing and running varied skills-based programs across different roles in sales and customer experience with distinct departmental needs
- Ability to work with managers to translate performance standards into training programs with strong adoption
- Experience with call review or coaching tools (Sybill, Nooks, Gong, or similar)
- Project management experience running skills certification and coaching cycles independently
- Bonus: Insurance or insurtech background, previous sales or post-sales experience, or familiarity with Sybill or Nooks
