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ClassPass (part of Playlist) is a platform connecting people with fitness, wellness, and lifestyle experiences worldwide. As a Field Account Manager based in Atlanta, you'll own and grow a portfolio of top-tier fitness and wellness partners through strategic upselling, retention, and relationship-building.
You'll spend 70–80% of your time in the field, conducting in-person visits, drop-ins, and meetings across Atlanta and your assigned region. Your responsibilities include managing partner relationships, identifying growth opportunities, proactively surfacing pain points, and positioning ClassPass solutions that drive mutual value. You'll balance field sales with inside sales tactics—phone, email, social—to stay connected and engaged.
You'll build a strong local presence in the fitness and wellness community, becoming the go-to resource for what's new and next. You'll exceed monthly upsell and engagement goals through creative thinking and urgent execution, while delegating transactional work to support teams so partners feel prioritized.
Travel expectations are significant: 70–80% of your time will involve both local day trips and extended multi-night regional travel by car or flight. Occasional travel outside your assigned region may occur based on business needs.
Required experience: 2+ years of full-cycle B2B sales or account management with field sales exposure, a consistent track record of hitting or exceeding quota, strong negotiation skills, and a solutions-first approach. You thrive in the field, connect naturally with people in real time, and spot growth potential immediately. This role is ideal for someone who loves high-energy execution balanced with thoughtful strategy.
