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Salary: USD 104,400 - 138,000 / annual
ServiceNow is seeking an Executive Assistant to serve as a strategic operational partner to a General Manager leading a complex, matrixed organization spanning Product, Engineering, Design, Research, Marketing, and Go-to-Market functions.
In this role, you will be responsible for enabling organizational effectiveness through sophisticated operational leadership. You will own the operating rhythm and business cadence, coordinating annual, quarterly, and monthly planning cycles while maintaining weekly executive forums and monthly all-hands meetings as predictable alignment touchpoints. You will work proactively with the GM to shape organizational focus around key business events including board cycles, planning seasons, product launches, and financial closes.
You will drive cross-functional coordination by tracking major initiatives across functions, flagging dependencies and blockers before they escalate, and facilitating resolution when product decisions impact engineering timelines or GTM strategy affects prioritization. You will maintain visibility into what is moving, stalled, or at risk across the organization.
Calendar and time management is critical: you will protect the GM's calendar for high-impact work, ensure meetings have clear agendas with right participants and defined outcomes, anticipate conflicts between priorities, and maintain focus blocks for strategic thinking.
You will coordinate all-hands, town halls, and major communications, supporting the GM in crafting messaging for organizational moments including new hires, strategic shifts, and restructurings. You will facilitate listening mechanisms such as skip-level meetings and feedback channels, and monitor organizational health signals and morale.
Strategic support includes preparing briefing materials and decision summaries, tracking strategic initiatives and maintaining visibility into metrics and progress, supporting executive decision-making forums by designing agendas and coordinating input, and following up on execution to flag delays.
You will serve as gatekeeper for the GM's calendar, inbox, and time, routing inquiries and exercising judgment about what requires direct attention. You will coordinate with ServiceNow leadership including the CEO, CFO, and CHRO, and manage board meeting logistics.
Operational excellence responsibilities include continuously improving meeting cadences and decision processes, building information systems for tracking initiatives and OKRs, and coordinating team travel, offsites, and events.
Requirements:
- 7+ years supporting senior executives in complex, matrixed organizations at high-growth tech companies or large enterprises
- Proven track record of strategic partnership owning outcomes beyond task completion
- Experience coordinating across multiple functional leaders (product, engineering, marketing, finance, etc.)
- Business acumen and strategic thinking
- Executive presence and credibility at all organizational levels
- Sound judgment and absolute discretion with confidential information
- Relationship-building skills and organizational awareness
- Ability to anticipate issues and bring solutions
- Excellent written and verbal communication
- Proficiency in Microsoft Office, Outlook, Slack, and collaboration tools
Preferred Qualifications:
- Experience supporting a P&L-accountable executive
- Background in technology, product, or business operations
- Experience designing QBRs, executive forums, or strategic planning processes
- Familiarity with HR or organizational design
