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Fever is a global tech platform for culture and live entertainment, operating in 55+ countries with 300+ million monthly users. The company partners with major brands like Netflix and F.C. Barcelona to democratize access to live experiences.
You will provide L1/L2 functional support for Microsoft Dynamics 365 Business Central, focusing on Finance processes across a rapidly expanding international organization. The role is functional rather than technical—you'll analyze user needs, identify whether issues stem from process, data, setup, or system functionality, and guide users toward correct Business Central usage.
Key responsibilities include:
- Supporting Finance users across AP, AR, GL, Fixed Assets, and tax processes
- Analyzing incidents and taking ownership through resolution or appropriate escalation
- Documenting solutions and contributing to knowledge bases and training materials
- Supporting user onboarding and training initiatives
- Collaborating with functional consultants and technical teams on deeper analysis
- Supporting Business Central rollout across 50+ countries
- Identifying recurring issues and process improvement opportunities
You'll need a Bachelor's degree in Business, Finance, Engineering, or Information Systems, plus approximately 2 years of ERP, application support, or functional consulting experience. Hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV is strongly preferred. Finance and accounting process knowledge is highly desirable. You must be fluent in English (C1+), with Spanish as a strong plus. The ideal candidate is curious, pragmatic, and user-focused—asking "What is the user trying to achieve?" before jumping to technical solutions.
