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Cogent Security is an Applied AI Lab building AI agents for cybersecurity. The company's "AI Taskforce" assesses petabytes of enterprise data to identify and remediate security issues before critical breaches occur. Backed by Greylock and Bain Capital Ventures, Cogent partners with Fortune 500 companies to secure complex production environments.
As Enterprise Technical Account Manager, you will own the full customer lifecycle for the company's largest accounts, from post-sale kickoff through production deployment, steady-state operations, and expansion. You'll be the primary technical point of contact that enterprise security teams rely on to operationalize Cogent in their environment and achieve measurable security outcomes.
Key responsibilities include:
- Own end-to-end customer lifecycle from deployment kickoff through go-live, ongoing operations, and renewal
- Serve as primary technical point of contact for enterprise accounts, building deep relationships with security leadership, engineering teams, and IT operations
- Lead deployment planning and execution: data source onboarding, integration validation, stakeholder alignment, and go-live readiness
- Help customers operationalize vulnerability management workflows—asset identification, risk scoring configuration, remediation prioritization, and compliance reporting
- Navigate customer security environments across cloud (AWS, GCP, Azure) and on-premises infrastructure, understanding how scanning tools (Tenable, Qualys, Wiz) integrate with the platform
- Identify and drive account expansion opportunities, growing ARR and improving net revenue retention
- Translate customer feedback and field observations into product improvements by partnering with Product and Engineering teams
- Build repeatable deployment playbooks and onboarding frameworks to accelerate time-to-value for future customers
Requirements:
- Domain expertise in vulnerability management: understand CVE workflows, remediation processes, risk prioritization, and how enterprise security teams track and reduce exposure
- 3+ years in a technical, customer-facing role (Technical Account Manager, Technical CSM, Solutions Engineer, or similar)
- Strong technical acumen: comfortable discussing scanning infrastructure, cloud environments, API integrations, and data pipelines with customer engineering teams
- Clear, confident communicator who builds rapport quickly and manages relationships across security engineers, IT Ops, and executive stakeholders
- Ownership mindset across the full account lifecycle: think beyond deployment into adoption, retention, and growth
- Consultative approach to account management: go deep on a focused book of business rather than spreading thin across high volume
Nice to have:
- Enterprise customer experience, particularly in regulated industries (financial services, healthcare)
- Experience at an early-stage company where you helped build or scale a customer success or TAM function
- Managed ARR between $1–10M+ with demonstrated net revenue retention above 90%
- Familiarity with compliance frameworks (SOC 2, FFIEC) and how they drive remediation timelines
- Working knowledge of CMDB tooling and asset management in enterprise environments
